We at KC Chic Designs appreciate you taking the time to visit our site, below you can find details about our on-line store policies. 

Shipping - As a small business we are hard at work at ensuring all items purchased are shipped as quickly as possible. All designs are shipped within 5 to 7 business days with the following exceptions:

Moissanite Designs (unless otherwise stated) ship within 10 to 15 business days, all made to order Personalized custom designs ship within 4 to 6 weeks 'business days' (unless otherwise stated). 

Returns - If you are not completely satisfied with your KC Chic Designs purchase you may return the item within 5 business days of receiving it for a refund, items returned beyond the period of 5 business days will receive  store credit. Please contact us at CustomerService@KCChicDesigns.com to initiate a return. Item must be in its' original unused condition. Any items damaged within 6 months of receival can be returned for replacement. All Moissanite items damaged can be returned for a replacement for up to a year after receival, Moissanite pieces are non-refundable. Shipping costs on returns are not refunded in lieu of restocking fees. Cancellation of any order must be requested within 24 Hrs of purchase in order to receive a refund. Any item sent back for exchange will be issued a store credit for the cost of said item. We do not reship items for exchange.  

All Moissanite items, custom pieces, items in the Semi-Annual Sale Collection / Special Looks Collections as well as purchases made on Live hosted sales are final and not eligible for return or refund, if those items are returned a store credit will be issued in lieu of a refund.  

If the customer purchased the incorrect color or size of an item they can return said item for a store credit, please email us CustomerService@KCChicDesigns.com to initiate return.